We know things change! If you need to cancel your reservation, you’re able to do so up to 12 hours before your appointment. If you need to change your reservation within 12 hours, you can move to any other class on the same day! Unfortunately, if you do need to cancel completely within 12 hours of the appointment, you will lose the class.
*Once per month, members and those with Unlimited Packages are permitted to late cancel without consequence! After that, members and
those with Unlimited Packages will be charged a $25 late cancellation fee.
Late Arrival Policy
For the best experience, please arrive 15 minutes prior to the start of your class to settle in and find a space! To ensure the quality of our classes, clients who arrive 10 minutes or more after the start of class will not be permitted to join, but will be welcome in another class that day.
All classes and packages have an expiration date detailed at check out. Be sure to take note of your expiration date! We cannot extend classes or packages.
Packages are a great way to save on classes you plan to take in the future! Packages cannot be shared between clients. If you’d like to buy a class for a guest it must be separate from any class package you have purchased for yourself.
*Please note, we do offer a $15 referral credit for any new clients you recommend to our studio!
Classes and personal training are subject to 4.5% NYC sales tax